- Does Bridge store patient information?
- No. Bridge holds the open chart in the browser while the clinician is viewing it, and drops it when they move on. It isn't saved to the computer or to Arrowhealth's servers.
- Does patient information pass through Arrowhealth's servers?
- No. Our servers sign the clinician in, load your app and its settings, and check that everything is running. When your app sends patient information, it goes from the browser to your own systems.
- Does Bridge have unrestricted access to the EHR?
- No. Bridge works through the clinician's own EHR sign-in, with their permissions, and only for the chart on screen. It has no service account and can't search or download records in bulk.
- Is Bridge independently audited?
- Yes. Our SOC 2 Type I examination is complete and Type II is in progress. An independent firm tests our systems every year.
- Will Arrowhealth sign a BAA?
- Yes. Your app holds the BAA with the clinic, and we sign one with you as your subprocessor. The clinic doesn't need a separate agreement with us.