Client:

Patient Discovery focuses on managing social determinants of health (SDoH) in cancer care. Their platform emphasizes non-clinical factors that impact treatment outcomes, helping providers make more informed decisions about patient care plans. Managing these barriers to care also supports reimbursable Principal Illness Navigation (PIN) services, giving practices a new revenue stream while improving patient access and continuity of care.

Challenge:

Patient Discovery faced significant adoption hurdles tied to portal login fatigue. Providers had to leave the EHR to access critical information, creating workflow friction and discouraging regular use of the platform. This resulted in practices not consistently capturing reimbursement for the patient-support activities they were performing.

As an organization committed to enabling technology in care delivery, Patient Discovery also encountered the long and costly process of EHR enablement. Traditional timelines and expenses limited adoption and slowed the ability to deliver value to clients.

Solution: Bridge from Arrowhealth

Arrowhealth partnered with Patient Discovery to embed their platform directly into the EHR workflow. Together, the teams built a Developer application with single sign-on (SSO) functionality, giving providers full access to Patient Discovery’s portal data inside the EHR.

This eliminated login fatigue, improved ease of use, and ensured that providers could make informed, patient-specific care decisions without breaking their clinical workflow.

Patient Discovery’s leadership emphasized that this partnership dramatically accelerated their ability to bring value and revenue to clients, at a speed previously unseen in healthcare.

Key Capabilities:

• Turnkey EHR Enablement: Implementation timelines reduced from 6 months to 12 weeks — now approaching 6 weeks.
  
• Embedded Portal Access: Providers access Patient Discovery’s insights directly within the EHR through SSO.
  
• Seamless Collaboration: Arrowhealth’s team functioned as an extension of Patient Discovery, joining client-facing calls and co-developing elegant solutions aligned with Patient Discovery’s vision.

Results

Since implementing Bridge, Patient Discovery has achieved:

• 375 users across 5 clients
• 301 actively engaged users
• 78 super users (weekly use)
• Dramatic acceleration of implementation timelines (6 months → 12 weeks → 6 weeks)
• Improved workflow enablement leading to significantly higher adoption

Why It Matters:

By eliminating portal login fatigue and embedding SDoH data directly into provider workflows, Bridge empowered Patient Discovery to deliver value faster, boost adoption, and enable seamless connectivity with EHRs. What once took months and massive investment is now a turnkey, revenue-generating process that fuels growth and delivers a significant impact on practice performance.

Even initial resistance turned into advocacy. Julie Stern, Chief Technology Officer at Patient Discovery, explained:

“Over my 30+ years in industry, I’ve never met a vendor more committed to the success of their customer. I feel like this is truly a partnership; the success of our company is tied to Bridge.”

Conclusion:

For Patient Discovery, Arrowhealth Bridge turned EHR enablement from a barrier into a growth driver. By embedding real-time access to SDoH data directly into the EHR, Bridge removed workflow friction, accelerated adoption, and positioned Patient Discovery as an indispensable partner in cancer care.

Arrowhealth isn’t just a vendor. They are a thought partner, driving success hand-in-hand with their clients.